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Thursday, October 21, 2010

ways of using Google voice


Have you all ever heard of Google voice?? Google voice is a free application which was introduced by Google company since year 2009. Although the service did not change dramatically since then, however it will be useful for those who run small business if u use it the right way. The features of Google voice is quite impressive, Google voice can forwards call from a virtual line to a physical line which also enable user to make call between two devices via the Internet which is totally free-of-charge. you can also record the voice mail and share it with other contacts, block callers, receive email notification of calls and text messages and make unlimited free domestic calls. Another good thing about Google voice is it even let user to listen in one voice mails as they are being recorded which gives an option to choose which person you want to talk to.

The following is a few ways to optimize Google voice feature and make it more efficient:

1) Search and prioritize your calls - This is the most important features of Google Voice. On your behalf, Google will record the voice-mail and the recorded voice-mail will then be send to you by e-mail or text messages through a digitally made transcript. Although the robot transcript aren't perfect, but it is usually clear enough to know who's the person calling and what is he/she talking about. Another amazing features offer by Google Voice is - just like Gmail inbox, you can search for transcript text of your voice-mail which allow you avoid missing important calls.

2) Specify when and where you want to receive calls - You can tell Google voice to set which times of days you will be at which numbers and assist you by saying you don't want the phone to ring during business hours. You can also change this rules for specific contact or groups as describe above. And of course, you can make exceptions for some particular important contacts which are important enough to merit and interruptions. Specify his/her number and it will automatically pass through the line.

3) Use different rules and greetings for different contacts - You can assigned different groups to different behavior by adjusting the Google voice setting menu. You can set certain individuals or groups should be connected to certain number or block some people which make unnecessary harassment calls. For example, you can determine which contacts will be calling to discuss business development deals and which contacts will be calling for product support, and forward those calls to the appropriate team member inboxes automatically. You can also create custom voicemail messages for important clients or to represent certain divisions of your business.



Here are some video to let user know more about Google Voice:


What do you all think about my post on Google voice application which is quite useful? If u feel that my opinion is totally different from yours, feel free to comment.


References : 1) 2010[online], Mashable, article
http://mashable.com/2010/09/28/google-voice-business/

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